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Noticeboard

Please note that this website is available in 80 different languages! Click the Translate Page button located under Quick Links on the right side of the page if you wish to view the site in another language.

Christmas and New Year Opening Hours

The Practice will be closed on Monday 25th and Tuesday 26th December 2017 for the Christmas bank holiday.  We will also be closed on Monday 1st January 2018 for New Years Day.  Please ensure to order repeat prescriptions in plenty of time so not to run out when we are closed for the Christmas break.

For urgent medical care out of hours while we are closed please telephone the Practice on 0121 622 4846. Your call will be automatically transferred to BADGER who may give you telephone advice, ask you to attend one of their care centres or, if the condition requires it, provide a home visit.  

Alternatively you can call NHS 111.  Your needs will be assessed and advise offered or arrangements made to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery to re-opens.

Call 999 in an emergency.  Chest pains and/or shortness of breath constitute an emergency.

Online Repeat Prescriptions

Bath Row Medical Practice now offers the facility to request your repeat prescriptions online up to 7 days before they are due. To use this service you will need to be registered for online services at the practice. If you are a new patient at the practice this service will be offered when you register with us. If you are an existing patient please bring I.D (Passport, Driving Licence, Birth Certificate, Bank Statement or Utility Bill) to a member of our reception team who will help you register. Please note that in some cases the doctor will need to check your medication is safe for online prescribing before your online details are issued.

Summary Care Record (SCR)

VERY IMPORTANT - Please read the information about SCR here: http://www.bathrowmedicalpractice.co.uk/info.aspx?p=5

Friends and Family Test

The NHS Friends and Family Test (FFT) is the largest healthcare patient experience in the world. It is based on the simple question "Would you recommend this service to your friends and family if they needed similar care or treatment?"

Please click the "Friends and Family Test" link under the heading "Have your say" on the right of this page in order to complete the Friends and Family Test.

Alternatively questionnaires are available at the practice if you prefer.

Young Persons Charter

The Practice has adopted the St Basils Young Persons Charter.  St Basils works with young people to enable them to find and keep a home, to develop their confidence, skills and opportunities and to prevent youth homelessness.  

The Charter consists of 7 statements:

  1. Access
  2. Believe Me
  3. Publicity
  4. Involving young people in monitoring services
  5. Staff
  6. Environment
  7. Health Issues for Young People

For further information on each of these statements please click the link to the St Basils Young Persons Charter above.

To help engage young people in our local area we will be organising a survey of all patients who fit the young person’s age group (16-24 years of age).  Eligible patients will be informed via text message that we are adopting the charter and they will also be invited to take part in this survey.  Additionally we will use the survey as a means of assessing the current perceptions of young patients at the practice.

This particular age group will be targeted as patients under 16 may not have access to mobile phones (often those provided belong to parents/guardians). In addition, this age group encompasses young people ranging from school, college and university age as well as those who maybe working.

We have made several changes at the practice which will also improve the accessibility and the service for young patients.  These include:

    • Increased the number of bookable online appointments 
    • Increased the number of on the day appointments
    • Offer a variety of appointment times including extended hours on Thursday and Saturday to allow students to attend outside of school/university
    • Increased the number of telephone appointments
    • Greater engagement with young patients to improve delivery of service
    • SHAPE (Sexual Health Awareness Education Training) has been included as part of the training programme for staff to help engage patients with treatment and increased awareness of the practices role in their sexual health.
    • Access to appointments with GPs in which if they can attend without the presence of a parent or guardian irrespective of their age unless unable to have capacity. In addition, if during a consultation young patients wish for a guardian/parent to leave the room to facilitate a confidential discussion this is also welcomed by our staff.
    • The practice has a Child Safeguarding lead who is responsible for any safeguarding concerns e.g. Bullying, Female Genital Mutilation, to Drug and alcohol cessation services - should patients feel they need to discuss any such issues with the practice.
    • We would also ask young patients to nominate themselves to be part of the Patient Reference Group which meets on a regular basis. This will enable them to put forward any changes they feel can help to facilitate their care.  If you are interested in joining the group please read the information provided on this website or ask a member of the practice for details and sign up forms.



 
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