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Noticeboard

Please note that this website is available in 80 different languages! Click the Translate Page button located under Quick Links on the right side of the page if you wish to view the site in another language.

Christmas and New Year Opening Hours

The Practice will be closed on Monday 25th and Tuesday 26th December 2017 for the Christmas bank holiday.  We will also be closed on Monday 1st January 2018 for New Years Day.  Please ensure to order repeat prescriptions in plenty of time so not to run out when we are closed for the Christmas break.

For urgent medical care out of hours while we are closed please telephone the Practice on 0121 622 4846. Your call will be automatically transferred to BADGER who may give you telephone advice, ask you to attend one of their care centres or, if the condition requires it, provide a home visit.  

Alternatively you can call NHS 111.  Your needs will be assessed and advise offered or arrangements made to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery to re-opens.

Call 999 in an emergency.  Chest pains and/or shortness of breath constitute an emergency.

Online Repeat Prescriptions

Bath Row Medical Practice now offers the facility to request your repeat prescriptions online up to 7 days before they are due. To use this service you will need to be registered for online services at the practice. If you are a new patient at the practice this service will be offered when you register with us. If you are an existing patient please bring I.D (Passport, Driving Licence, Birth Certificate, Bank Statement or Utility Bill) to a member of our reception team who will help you register. Please note that in some cases the doctor will need to check your medication is safe for online prescribing before your online details are issued.

Summary Care Record (SCR)

VERY IMPORTANT - Please read the information about SCR here: http://www.bathrowmedicalpractice.co.uk/info.aspx?p=5

Friends and Family Test

The NHS Friends and Family Test (FFT) is the largest healthcare patient experience in the world. It is based on the simple question "Would you recommend this service to your friends and family if they needed similar care or treatment?"

Please click the "Friends and Family Test" link under the heading "Have your say" on the right of this page in order to complete the Friends and Family Test.

Alternatively questionnaires are available at the practice if you prefer.

Appointments

calendar_penTo arrange an appointment with a doctor or nurse please telephone 0121 622 4846 and choose Option 1 – Cancel, confirm or make an appointment.

Please note that we do not offer a walk-in facility - all consultations are by appointment only and  doctors cannot see patients outside surgery hours as they have other duties at these times.

Making an Appointment

Please give the receptionist as much information as possible about the sort of appointment you would prefer.

Do you need to see a doctor? 

You may not need to see a doctor as there are many health needs that can be met by other members of the health care team.  Our practice nurses offer appointments for contraception review and sexual infection testing as well as on-going management of asthma, diabetes, heart disease and high blood pressure. Our Health Care Assistant can provide measurements and can take your blood pressure. Please ask for an appointment with the most appropriate member of our practice team.

Do you need an appointment outside working hours?

We offer a limited number of 'Extended Access Appointments' that are very helpful for people who work during the day. Please see the tab above for more details and ask the receptionist for one of these when you phone to make an appointment. Extended access appointments are now available with a nurse as well as a doctor.

Do you need an appointment as soon as possible?

If you have a new or acute illness you may want to be seen as soon as possible. If this is your priority please tell the receptionist this. We will generally offer you the first available appointment with any doctor. If being seen as soon as possible is your priority then we cannot guarantee that we will be able to provide an exact match with the time you would like to attend or the doctor you would prefer to see as this very much depends upon availability and demand for appointments. We will match your request as best we can and will aim to give you choices if we cannot. We do usually have both male and female doctors available so do please ask if you have a gender preference for a doctor.   If we cannot offer you an appointment as soon as you would like we will offer you information about NHS 111 and your nearest available Urgent Care Centre, both of which will be able to offer you help at a time convenient to you.  Please remember that your local pharmacist can also offer you free, confidential advice and many medicines are available over the counter.

Is your health need medically urgent?

If we cannot offer you an appointment within 24 hours and you believe your health need is medically urgent, do please tell us this. We will arrange for someone to telephone you to assess the situation. Please stay by the telephone, make sure your phone is set so that you can answer it immediately (i.e. not on voicemail), and wait for the doctor or nurse practitioner to call. When the doctor or nurse practitioner calls, s/he will assess your health need and decide how best you can be helped. If necessary you will be offered an urgent, same day appointment. These are in limited supply so we cannot cater for preferences around time. Please also be prepared to wait when you attend - urgent patients are fitted in to busy surgeries so you may not be seen exactly at the time given.  It may be more convenient for you to dial 111 or attend an Urgent Care Centre.

Please do not ask for an urgent call unless your need is medically urgent and do make sure that you attend any emergency appointment  you are given as these are in short supply.  If the urgency of your need changes and you no longer wish to attend for an emergency appointment, please cancel it so that it can be offered to another patient.

Do you wish to see a particular doctor?

Because we have to be able to offer appointments within 48 hours for those with acute illnesses, we are able only to reserve a limited number of appointments for booking ahead with the doctor of your choice. Some doctors are very popular so it is possible that you may have to wait up to two weeks to see a doctor of your choice, depending on demand. If an appointment is not available with the doctor you wish to see when you call, you may be asked to telephone again another day to book ahead.

Do you need a review or follow-up appointment?

If your ill health is on-going, it is generally better for you if you see the same doctor the next time you attend. Please tell us if you would like to see the same doctor again and if this is possible we will try to arrange this.  If you cannot remember who you saw last time, the receptionist will be able to look this up for you if you ask.

Do you need an appointment on a particular day and time?

If there is an occasion when you have a very specific need for an appointment time and we cannot provide this, you may prefer to attend one of the local Urgent Care Centres. Please see the section on Urgent Care for more details.

Do you need an interpreter?

An interpreter service is available but requires pre-booking. Please ask the receptionist to arrange this. You will be asked to identify the main language that you speak and your preference for male or female interpreter. The interpreter can usually be booked within 48 hours. It is important to arrive at the time stated by the receptionist for your consultation. Please let the receptionist know if you are unhappy with the interpreter.

Are you hearing impaired?

If you call in to see us we can set up a special arrangement to help you make appointments. Signing services are available for the deaf by prior arrangement. We also have an induction loop for your use at reception and in the consultation room - please ask the receptionist about this and we will make sure it is available when you arrive for your appointment. 

Whatever your appointment need, our reception staff will do their best to offer you a helpful and friendly service.   We do hope that you will speak to them politely in return, even if they cannot meet your exact requirements.

At Your Appointment

Our doctors and nurses do their best to run to time but this needs the co-operation of all our patients. Appointments are booked at 10 minute intervals - this means that your consultation can last up to 10 minutes. Please be aware that your doctor cannot deal with several problems safely and thoroughly in 10 minutes and you should therefore expect him/her to deal with only one problem in each consultation.

Sometimes a patient is particularly unwell and their medical needs require the doctor or nurse to take longer with them than their appointed 10 minutes.  We do allow some time within each surgery in case this should happen but when a consultation over-runs this may cause some delay for the next and subsequent patients.  Please do not blame the doctor or nurse - they are simply trying to provide the best care they can and to keep every patient safe. We ask you for your patience and tolerance when this happens as it may be you that needs more time the next time you attend.Please allow for possible over-running when you book your appointment - we appreciate that it can be very frustrating if you are kept waiting when you have another appointment elsewhere to get to so we need to work together to make our appointment system work for everyone.

You can help, too, by making sure you arrive on time for your appointment.  To minimise late running please note that if you arrive later than 5 minutes after your scheduled time the doctor may not be able to see you immediately.  You will be informed if this is the case and will be offered the choice of waiting until the end of surgery (it may be sooner if a convenient slot arises) or to make another appointment on a different day.

If you require a chaperone during your consultation, we will be pleased to provide a trained member of staff to support you and the doctor in this way.  The doctor will offer this service but do feel free to ask for this.

 
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