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Noticeboard

Please note that this website is available in 80 different languages! Click the Translate Page button located under Quick Links on the right side of the page if you wish to view the site in another language.

Christmas and New Year Opening Hours

The Practice will be closed on Monday 25th and Tuesday 26th December 2017 for the Christmas bank holiday.  We will also be closed on Monday 1st January 2018 for New Years Day.  Please ensure to order repeat prescriptions in plenty of time so not to run out when we are closed for the Christmas break.

For urgent medical care out of hours while we are closed please telephone the Practice on 0121 622 4846. Your call will be automatically transferred to BADGER who may give you telephone advice, ask you to attend one of their care centres or, if the condition requires it, provide a home visit.  

Alternatively you can call NHS 111.  Your needs will be assessed and advise offered or arrangements made to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery to re-opens.

Call 999 in an emergency.  Chest pains and/or shortness of breath constitute an emergency.

Online Repeat Prescriptions

Bath Row Medical Practice now offers the facility to request your repeat prescriptions online up to 7 days before they are due. To use this service you will need to be registered for online services at the practice. If you are a new patient at the practice this service will be offered when you register with us. If you are an existing patient please bring I.D (Passport, Driving Licence, Birth Certificate, Bank Statement or Utility Bill) to a member of our reception team who will help you register. Please note that in some cases the doctor will need to check your medication is safe for online prescribing before your online details are issued.

Summary Care Record (SCR)

VERY IMPORTANT - Please read the information about SCR here: http://www.bathrowmedicalpractice.co.uk/info.aspx?p=5

Friends and Family Test

The NHS Friends and Family Test (FFT) is the largest healthcare patient experience in the world. It is based on the simple question "Would you recommend this service to your friends and family if they needed similar care or treatment?"

Please click the "Friends and Family Test" link under the heading "Have your say" on the right of this page in order to complete the Friends and Family Test.

Alternatively questionnaires are available at the practice if you prefer.

New Patient Registration

stethoscopekeyboardCatchment Area

You may register with Bath Row Medical Practice if you are permanently resident in one of the following postal areas: B1, B2, B3, B5, B12, B15 or B16. Permanent means that you are ordinarily living at the specified address and will be there for more than three months.

If you will be resident in the Practice area for less than three months you may still register but this can only be as a temporary patient. In these circumstances we will not have access to your previous medical records and you will remain registered with your home doctor.

If you are a foreign national, you may be entitled to NHS treatment. If you have a chronic condition and are ordinarily resident for less than six months you may have to pay for treatment. The Practice will advise you on your entitlement.

Student Registrationn

We are pleased to provide health care for students living within our catchment area while you are studying in Birmingham. If you reside at The Maltings, IQ Five or Queens Hospital Close, please use the tab at the top for our speedy on-line registration facility.

How to Register

Please do not wait until you are ill to register as we cannot guarantee that an appointment will be available at that time.

NHS reforms aimed at improving patient care and service now require that every patient eligible for NHS care in the UK has a unique NHS number that identifies them. This means that when a patient registers with a GP, the national patient registration system must identify and match that patient with their unique NHS number. This can only be done if patients provide full and accurate information when they register with a GP.

To ensure that this matching process is quick and efficient, general practices are now required wherever possible to obtain proof of information provided by patients on their registration forms.

To register with us

We need you to complete a registration form fully and with as much detail as possible. Your registration is speeded up and guaranteed if you can show us:

  • Proof of your identity (e.g. birth certificate, marriage certificate, passport, photographic driving licence etc). Please note that it is essential to bring your passport to show us if you were born outside the UK and/or have recently moved to the UK and/or have not previously been registered with the NHS.
  • Proof of your address (e.g. utility bill information, mortgage confirmation, tenancy agreement, confirmation of tenancy from University)
  • Your current NHS medical card (this will be retained and a new one will be sent to you by Birmingham Shared Services Agency)

If you cannot provide proof of your identity or address and/or you provide inaccurate or incomplete information on your registration form, your information may not be able to be matched on the national patient database. If this happens, the Shared Services Agency (SSA), who are responsible for patient registrations across all GP Practices in Birmingham, will contact you to confirm your details. If you cannot be contacted at the address you have indicated, the SSA will reject your registration. We will not then be able to accept you onto our Practice list for continued health care.

To help us to process your registration quickly and efficiently and to save waiting time, you can download a registration form and complete and bring it to the surgery.  Alternatively, you can use our on-line registration facility.  You will still need to come to the surgery to sign your registration and to provide proof of identity but this will speed up the process considerably. 

PLEASE DO NOT COME TO THE PRACTICE TO REGISTER DURING BUSY SURGERY HOURS as you may be kept waiting .  We are able to deal with registrations most efficiently between the hours of 8.00 am and 8.30 am, 11.00 am and 2.00 pm or 5.30pm and 6.00pm Monday to Friday (between 8.00 am and 8.30 am and 11.00 am and 1.00pm only on Wednesdays).

When you register, we also ask you to complete a questionnaire about your health needs and lifestyle.  This information is used to set up a health record for you and also helps us plan services for you and all our patients.  Please note that our NHS contract requires us to ask additional patient profile information from you such as information about your ethnicity. You may decline to provide such information if you wish but we ask you to complete the health questions in full.

Following this, we may ask you to attend for a New Patient Check with our Health Care Assistant (HCA) when your height, weight and blood pressure will be measured.  If you are in an eligible age group, you may also be offered a blood test to check for diabetes and high cholesterol. This health check enables us to identify whether you may be at risk of developing coronary heart disease and provides an opportunity for us to offer you advice to help keep you healthy.

If you are on regular medication or have any immediate health concerns we ask that you attend an appointment with one of our Practice Nurses instead of our HCA. This is so that your medication can be checked and arrangements made for you to access repeat prescriptions, if applicable. An appointment will be made for you to see a doctor if the nurse considers it advisable.

 
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