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Noticeboard

Please note that this website is available in 80 different languages! Click the Translate Page button located under Quick Links on the right side of the page if you wish to view the site in another language.

Christmas and New Year Opening Hours

The Practice will be closed on Monday 25th and Tuesday 26th December 2017 for the Christmas bank holiday.  We will also be closed on Monday 1st January 2018 for New Years Day.  Please ensure to order repeat prescriptions in plenty of time so not to run out when we are closed for the Christmas break.

For urgent medical care out of hours while we are closed please telephone the Practice on 0121 622 4846. Your call will be automatically transferred to BADGER who may give you telephone advice, ask you to attend one of their care centres or, if the condition requires it, provide a home visit.  

Alternatively you can call NHS 111.  Your needs will be assessed and advise offered or arrangements made to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery to re-opens.

Call 999 in an emergency.  Chest pains and/or shortness of breath constitute an emergency.

Online Repeat Prescriptions

Bath Row Medical Practice now offers the facility to request your repeat prescriptions online up to 7 days before they are due. To use this service you will need to be registered for online services at the practice. If you are a new patient at the practice this service will be offered when you register with us. If you are an existing patient please bring I.D (Passport, Driving Licence, Birth Certificate, Bank Statement or Utility Bill) to a member of our reception team who will help you register. Please note that in some cases the doctor will need to check your medication is safe for online prescribing before your online details are issued.

Summary Care Record (SCR)

VERY IMPORTANT - Please read the information about SCR here: http://www.bathrowmedicalpractice.co.uk/info.aspx?p=5

Friends and Family Test

The NHS Friends and Family Test (FFT) is the largest healthcare patient experience in the world. It is based on the simple question "Would you recommend this service to your friends and family if they needed similar care or treatment?"

Please click the "Friends and Family Test" link under the heading "Have your say" on the right of this page in order to complete the Friends and Family Test.

Alternatively questionnaires are available at the practice if you prefer.

Latest News

INFORMATION FOR PATIENTS

APPOINTMENT AVAILABILITY
•We have received a number of complaints recently about lack of appointment availability
•We regret that patients are having difficulty getting an appointment when they want one
•We are not alone with this problem – it is a problem for the majority of GP practices in England
•The reason for this is very simple -->     
 
SUPPLY AND DEMAND

SUPPLY 

•FUNDING – IS SET BY THE NUMBER OF PATIENTS REGISTERED WITH US
•FUNDING PAYS FOR A CERTAIN RATIO OF DOCTORS
•THE NUMBER OF DOCTORS DETERMINES THE NUMBER OF APPOINTMENTS AVAILABLE

DEMAND

•DETERMINED BY PATIENTS
•DIFFERENT PATIENTS DEMAND DIFFERENT THINGS – SAME DAY, WITHIN 48 HOURS OR BOOK AHEAD APPOINTMENTS
• DEMAND IS VERY VARIABLE AND LARGELY UNPREDICTABLE THOUGH THERE ARE A FEW TRENDS
•DEMAND IS CURRENTLY OUTSTRIPPING SUPPLY
 
WHAT WE DO
•We monitor demand
•We listen to complaints
•We do our best to work with what we have got - we try to:
–Maximise the time doctors have to see patients
–Vary appointment supply to take into account:
•Differing needs
•Different demand on certain days
 
WHAT WE CAN’T DO
•We cannot increase the number of appointments without having more doctor time
•We cannot increase the availability and workload of our existing doctors because they are working at capacity
•We cannot employ more doctors because we don’t have the funding to do this
 
WHAT YOU CAN DO TO HELP
•Healthcare advice is available from a number of different sources, not just your GP
•Please use NHS 111 for advice in the first instance
•Please speak to your local pharmacist (chemist) – they can offer a confidential assessment and can offer remedies for a large number of minor ailments
 
PLEASE DON’T
•Shout or be abusive to our telephonists or receptionists if they can’t offer an appointment when you want one – they can only work with the appointments that are available
•Waste appointments – if you cannot attend a booked appointment, please cancel it in good time so that we can offer it to someone else
 
LATE RUNNING
•We have received a number of complaints about appointments not running to time
•We regret that patients sometimes have to wait to be seen
•This is not usually the doctors’ ’fault’
•The main reason for this is very simple       

 
THE 10 MINUTE APPOINTMENT
•Each appointment is just 10 minutes’ long
•This is only enough time for the doctor to deal with ONE problem
•Many patients are bringing multiple problems to one consultation and are taking more than their allocated time
 
WHAT WE DO
•We try to ensure that our doctors and nurses start their surgeries on time
•We build one or two ‘catch-up’ times into each surgery in case a patient has a complex or urgent health need that may take a little longer
•When you check-in, our machine estimates and tells you the time you are likely to have to wait until your appointment
•If there is a delay our receptionists will try to find out if there is an unusual reason for this

 
WHAT WE CAN’T DO
•We can’t make appointments longer – we have to offer a certain number of appointments with each doctor in each surgery if we are to try to meet demand  Longer appointments mean fewer appointments with each doctor
•Doctors cannot work longer in each surgery as they also have paperwork and visits to attend to.  They are working to capacity.
 
WHAT YOU CAN DO
•Please arrive on time.
•Please bring only ONE problem to each consultation
•If you have more than one problem, tell the doctor this at the start of your consultation so that you can agree what is the most important one
•Make an allowance for possible late running when you book your appointment and organise your day
•Please remember that the doctor may need to spend extra time with some patients if their medical need is complex or urgent
•Please be thoughtful to other patients when you are seeing the doctor and remember that 10 minutes is not very long!
 
PLEASE DON’T
•Take more than your allocated time
•Take offence when the doctor tells you that s/he cannot deal with more than one problem
•Complain to our receptionists if the doctor runs late – it is not their fault!
 
ARE YOU PREPARED FOR CHRISTMAS?
•Please remember to order your repeat prescriptions in good time, especially if you are going away for Christmas
•If you need a medication review, book this well ahead – due to Christmas closure and an anticipated high demand for urgent appointments on the days we are open at Christmas, we will not be able to book reviews between 23rd December 2014 and 2nd January 2015
 
PRESCRIPTION COLLECTION AT CHRISTMAS
•Remember to allow 2 working days between your request and your prescription being ready for collection
•Prescription requests must be received at the Surgery by 12 noon on Monday 22ndDecember if required before Christmas
•Prescriptions must be collected before 1.00pm on Wednesday 24th December
•We will NOT be able to process requests for emergency prescriptions on Christmas Eve
 
CHRISTMAS OPENING AND CLOSING
•We will be OPEN on Christmas Eve (Wednesday 24th December) till 1.00pm ONLY, i.e. normal Wednesday opening hours
•We will be CLOSED on Thursday 25th and Friday 26th December
•We will be OPEN for pre-booked appointments ONLY on Saturday 27th December.  No other services will be available
•We will be CLOSED on Sunday 28th December 
 
NEW YEAR OPENING AND CLOSING
•We will be OPEN as usual on Monday 29th December and Tuesday 30th December
•We will be OPEN on New Year’s Eve (Wednesday 31st December) till 1.00pm ONLY, i.e. normal Wednesday opening hours
•We will be CLOSED on Thursday 1st January 2015
•We will be OPEN as usual on Friday 2nd January 2015
 
HAPPY CHRISTMAS!
•The doctors and staff at Bath Row Medical Practice would like to take this opportunity to wish all our patients and their families a stress-free and very Happy Christmas and a healthy year in 2015.
 
AND FINALLY...
•Get 2015 off to a good start with a plan for healthy eating, safe drinking regular exercise and no smoking!

  Our visiting staff can help you accomplish your health goals: –

–appointments are available with our Health Trainer and Smoking Cessation Advisor
–leaflets are available in the Waiting Room

Health News from the BBC and the NHS

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