Reception Opening Hours

The Practice reception is open for the deposit and collection of repeat prescriptions, medical report and certificate requests and enquiries from 8.00 am until 6.00 pm on Mondays, Tuesdays, Thursdays and Fridays and from 8.00 am until 4.30 pm on Wednesdays.   Reception is open only to receive patients with pre-booked appointments on Saturday mornings (9.30 am– 12.00 pm).  We regret that we are unable to deal with new patient registrations or repeat prescriptions on Saturday mornings.

Telephone Opening Hours

Practice telephone lines are open for appointment booking and enquires from 8.30 am until 6:30 pm on Mondays, Tuesdays and Fridays and until 6.00 pm on Thursdays. The telephone lines are open from 8.30 am until 1.00 pm on Wednesdays.  After 1.00 pm on Wednesday you will automatically be put through to Birmingham And District GP Emergency Rooms (BADGER), our out of hours co-operative.

Please do not telephone about non-urgent matters on Mondays and between 8.30am and 10.30am if at all possible - there is often a heavier volume of telephone calls at this time so your call may take longer to be answered during this period.

Consulting Times

Doctors and nurses have a variety of duties to perform including home visits, report preparation, case conferences, meetings and teaching as well as being available for consultations with patients in the surgery.  They are therefore not in the Practice at all times throughout the day and are not available every day of the week.

Our doctors and nurses work together, however, to offer our patients consultations at a variety of times throughout the day from 8.00 am daily  until 6.00 pm, including lunchtimes.  The Practice offers consultations at extended surgery times on Thursdays and Saturdays - please see the section on Appointments for full details.

All consultations are by appointment only. To arrange an appointment with a doctor or nurse please telephone 0121 622 4846 and choose Option 1 – Cancel, confirm or make an appointment.

Please note that we do not offer a walk-in facility - all consultations are by appointment only. If you arrive at the surgery wishing to be seen and there are no appointments available, we will not be able to help you.

Doctors consulting times vary from time to time and are currently (December 2017) as follows:

Doctors cannot see patients outside their regular times as they have other duties at these times.

When We Are Closed

Between the hours of 6.00 pm and 8.30 am Monday to Thursday and 6.00 pm on Friday through to 8.30 am on Monday and after 1.00 pm on Wednesday, when you call the surgery you will automatically be put through to Birmingham And District GP Emergency Rooms (BADGER), our out of hours co-operative.

For urgent medical care out of hours please telephone the practice on: 0121 622 4846 Your call will automatically be transferred to BADGER, who will give you telephone advice, ask you to attend one of their medical centres or, if the condition requires it, provide a home visit.

NHS 111

In the case of urgent need when the practice is closed you can call NHS 111 to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Call 999 in a medical emergency. Chest pains and / or shortness of breath constitute an emergency.