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Noticeboard

Please note that this website is available in 80 different languages! Click the Translate Page button located under Quick Links on the right side of the page if you wish to view the site in another language.

Christmas and New Year Opening Hours

The Practice will be closed on Monday 25th and Tuesday 26th December 2017 for the Christmas bank holiday.  We will also be closed on Monday 1st January 2018 for New Years Day.  Please ensure to order repeat prescriptions in plenty of time so not to run out when we are closed for the Christmas break.

For urgent medical care out of hours while we are closed please telephone the Practice on 0121 622 4846. Your call will be automatically transferred to BADGER who may give you telephone advice, ask you to attend one of their care centres or, if the condition requires it, provide a home visit.  

Alternatively you can call NHS 111.  Your needs will be assessed and advise offered or arrangements made to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery to re-opens.

Call 999 in an emergency.  Chest pains and/or shortness of breath constitute an emergency.

Online Repeat Prescriptions

Bath Row Medical Practice now offers the facility to request your repeat prescriptions online up to 7 days before they are due. To use this service you will need to be registered for online services at the practice. If you are a new patient at the practice this service will be offered when you register with us. If you are an existing patient please bring I.D (Passport, Driving Licence, Birth Certificate, Bank Statement or Utility Bill) to a member of our reception team who will help you register. Please note that in some cases the doctor will need to check your medication is safe for online prescribing before your online details are issued.

Summary Care Record (SCR)

VERY IMPORTANT - Please read the information about SCR here: http://www.bathrowmedicalpractice.co.uk/info.aspx?p=5

Friends and Family Test

The NHS Friends and Family Test (FFT) is the largest healthcare patient experience in the world. It is based on the simple question "Would you recommend this service to your friends and family if they needed similar care or treatment?"

Please click the "Friends and Family Test" link under the heading "Have your say" on the right of this page in order to complete the Friends and Family Test.

Alternatively questionnaires are available at the practice if you prefer.

Patient Participation Group (PPG)

All registered patients of Bath Row Medical Practice are welcome to join the Patient Participation Group (PPG) to participate by attending PPG meetings.
 

If you would like to participate by attending meetings, please pick up a leaflet in the Practice or email us at patients.bathrow@nhs.net and we will send you an electronic copy of the leaflet.


Aims and Objectives

Bath Row Medical Practice Patient Participation Group (PPG) has the following agreed aims and objectives:

1. Helping the Practice to Improve Services

 

  • Providing feedback from patients, e.g. on appointment system, consultation times and repeat prescribing systems.
  • Monitoring the accessibility of Practice Communications.
  • Carrying out or assisting with surveys into a variety of subjects e.g. measuring patient satisfaction, health needs, awareness and expectations.
  • Offering practical help within the practice premises, e.g. with flu clinics- making sure that patients are comfortable etc.
  • Helping to obtain patient views, e.g. for planning permission for a new-build project for Practice premises.
  • Designing new services and initiatives, e.g. extended opening hours for Practices.
  • Exploring the changing needs of patients.
2. Providing Information
  • Offering Information hand-outs and support on special days, e.g. National No Smoking Day.
  • Ensuring that patient information and advice is as user friendly as possible.
  • Representing the Practice locally and nationally when patient voices are needed, e.g. collating responses to government healthcare consultations.
3. Representation
  • Acting as a representative group that can be called on to influence the local provision of health and social care.
Terms of Reference

 
  • Contribute to Practice decision-making and will consult on service development and provision.
  • Provide feedback on patients' needs, concerns and interests and challenge the Practice constructively whenever necessary.
  • Serve as 'safety valve' for dealing with grumbles and complains about the practice-representing patients but also helping them to understand the Practice's viewpoint.
  • Give patients a voice in the organisation of their care.
  • Act as positive ambassadors for health within the local community.
  • Help influence the provision of secondary healthcare and social care locally.
  • Give feedback to HS trusts on consultations.
  • Liaise with other PPGs in the area.
  • Communicate information about the community which may affect healthcare.
Ground Rules

  • Supporting papers and minutes will be produces and circulated at least 3 working days before each meeting.
  • We will start and finish on time and stick to the agenda.
  • This meeting is not a forum for individual complaints and single issues.
  • We advocate open and honest communication and challenge between individuals.
  • We will be flexible, listen, ask for help and support each other.
  • We will demonstrate a commitment to delivering results, as a group.
  • Silence indicates agreement - speak up, but always go through the chair.
  • No mobiles phones or other disruptions are allowed

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