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Noticeboard

Please note that this website is available in 80 different languages! Click the Translate Page button located under Quick Links on the right side of the page if you wish to view the site in another language.

Christmas and New Year Opening Hours

The Practice will be closed on Monday 25th and Tuesday 26th December 2017 for the Christmas bank holiday.  We will also be closed on Monday 1st January 2018 for New Years Day.  Please ensure to order repeat prescriptions in plenty of time so not to run out when we are closed for the Christmas break.

For urgent medical care out of hours while we are closed please telephone the Practice on 0121 622 4846. Your call will be automatically transferred to BADGER who may give you telephone advice, ask you to attend one of their care centres or, if the condition requires it, provide a home visit.  

Alternatively you can call NHS 111.  Your needs will be assessed and advise offered or arrangements made to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery to re-opens.

Call 999 in an emergency.  Chest pains and/or shortness of breath constitute an emergency.

Online Repeat Prescriptions

Bath Row Medical Practice now offers the facility to request your repeat prescriptions online up to 7 days before they are due. To use this service you will need to be registered for online services at the practice. If you are a new patient at the practice this service will be offered when you register with us. If you are an existing patient please bring I.D (Passport, Driving Licence, Birth Certificate, Bank Statement or Utility Bill) to a member of our reception team who will help you register. Please note that in some cases the doctor will need to check your medication is safe for online prescribing before your online details are issued.

Summary Care Record (SCR)

VERY IMPORTANT - Please read the information about SCR here: http://www.bathrowmedicalpractice.co.uk/info.aspx?p=5

Friends and Family Test

The NHS Friends and Family Test (FFT) is the largest healthcare patient experience in the world. It is based on the simple question "Would you recommend this service to your friends and family if they needed similar care or treatment?"

Please click the "Friends and Family Test" link under the heading "Have your say" on the right of this page in order to complete the Friends and Family Test.

Alternatively questionnaires are available at the practice if you prefer.

Access to Health Records Under the Data Protection Act 1998

confidential_fileThe Data Protection Act 1998 gives every living person the right to apply for access to their health records or have factual errors corrected. Any request for access to health records must be made in writing on the relevant form obtained from the practice and sent to the Practice Director. Under the Data Protection Act 1998 (Fees and Miscellaneous Provisions) Regulations 2001, you will be charged to view or be provided with copies of your health records.

Applicants may be:

  • The patient
  • A representative of the patient with their written permission
  • A person having parental responsibility for a child, if it is in the child's best interests and not contrary to a competent child's wishes
  • A person appointed by a court when the patient is incapable of managing his own affairs. When a patient has died, an application for access to the medical records can only be accepted with the written permission of the patient's personal representative. That person will either be an executer of the estate or, if the patient died intestate, the administrator of the estate.

To provide copies of patient health records the costs are:

  • Health records held totally on computer: up to a maximum £10 charge
  • Health records held in part on computer and in part manually: up to a maximum £50 charge
  • Health records held totally manually: up to a maximum £50 charge

To allow patients to view their health records (where no copy is required) the costs are:

  • Health records held totally on computer: up to a maximum £10 charge, unless the records have been added to in the last 40 days.
  • Health records held manually: up to a maximum £10 charge, unless the records have been added to in the last 40 days.
  • Health records held in part on computer and in part manually: a maximum of £10 unless the records have been added to in the last 40 days.
  • Note: if a person wishes to view their health records and then wants to be provided with copies, the £10 maximum fee for viewing records would be included within the £50 maximum fee for copies of health records.

Under the Data Protection Act 1998, there is no obligation to comply with an access request unless the practice has enough information to identify the applicant and locate the information and unless the required fee has been paid. You will therefore be asked to complete an application form. When coming to the surgery to view or collect a copy of the records you will be asked to provide a form of photographic identification such as a passport.

Once the practice has all the relevant information and fee where relevant, we will comply with the request promptly, within 21 days and by no later than forty days after the request has been made. In exceptional circumstances if it is not possible to comply within the forty-day period you will be informed. A senior member of the Practice staff will be present when you view the records to assist you in understanding the information in the records.

Under the Data Protection Act 1998 there are certain circumstances in which the practice may withhold information. Access may be denied, or limited, where the information might cause serious harm to the physical or mental health or condition of the patient, or any other person. Access may also be denied where it would involve disclosing information relating to or provided by a third person who had not consented to the disclosure.`

 
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