All registered patients of Bath Row Medical Practice are welcome to join the Patient Participation Group (PPG) to participate by attending PPG meetings.
If you would like to participate by attending meetings, please pick up a leaflet or Newsletter in the Practice or email us at patients.bathrow@nhs.net and we will contact you with information about joining the PPG.
Aims and Objectives
Bath Row Medical Practice Patient Participation Group (PPG) has the following agreed aims and objectives:
1. Helping the Practice to Improve Services
- Providing feedback from patients, e.g. on appointment system, consultation times and repeat prescribing systems.
- Monitoring the accessibility of Practice Communications.
- Carrying out or assisting with surveys into a variety of subjects e.g. measuring patient satisfaction, health needs, awareness and expectations.
- Offering practical help within the practice premises, e.g. with flu clinics- making sure that patients are comfortable etc.
- Helping to obtain patient views, e.g. for planning permission for a new-build project for Practice premises.
- Designing new services and initiatives, e.g. extended opening hours for Practices.
- Exploring the changing needs of patients.
2. Providing Information
- Offering Information hand-outs and support on special days, e.g. National No Smoking Day.
- Ensuring that patient information and advice is as user friendly as possible.
- Representing the Practice locally and nationally when patient voices are needed, e.g. collating responses to government healthcare consultations.
3. Representation
- Acting as a representative group that can be called on to influence the local provision of health and social care.
Terms of Reference
- Contribute to Practice decision-making and will consult on service development and provision.
- Provide feedback on patients’ needs, concerns and interests and challenge the Practice constructively whenever necessary.
- Serve as ‘safety valve’ for dealing with grumbles and complains about the practice-representing patients but also helping them to understand the Practice’s viewpoint.
- Give patients a voice in the organisation of their care.
- Act as positive ambassadors for health within the local community.
- Help influence the provision of secondary healthcare and social care locally.
- Give feedback to HS trusts on consultations.
- Liaise with other PPGs in the area.
- Communicate information about the community which may affect healthcare.
Ground Rules
- Supporting papers and minutes will be produces and circulated at least 3 working days before each meeting.
- We will start and finish on time and stick to the agenda.
- This meeting is not a forum for individual complaints and single issues.
- We advocate open and honest communication and challenge between individuals.
- We will be flexible, listen, ask for help and support each other.
- We will demonstrate a commitment to delivering results, as a group.
- Silence indicates agreement – speak up, but always go through the chair.
- No mobiles phones or other disruptions are allowed